Pi Network Users Struggle With KYC and 2FA Ahead of Launch

As Pi Network gears up for its next big mainnet migration on June 28, users across the globe are facing problems that go far beyond minor glitches. KYC verifications are failing, two-factor authentication (2FA) isn’t working as intended, and even after doing everything right, some users are opening their wallets to find, but there’s nothing—zero Pi.

For a project that’s been in development for six years and promises to bring crypto to the masses, the current situation is testing patience and trust.

Users Stuck in KYC Limbo

The biggest issue right now is with Know Your Customer (KYC). Many users had already cleared KYC months ago. But when they tried to migrate their Pi to the mainnet, they saw their status stuck on “ tentative approval ” or caught in an endless loop. Even after passing the photo and ID checks, the system isn’t syncing.

In response, the Pi Core Team quietly rolled out a new “Synchronize Status on Mining App” button, allowing users to manually sync their KYC status with the app. It’s helping some, but for many others, nothing’s changed. Support from the team? Almost silent.

2FA is Making Things Worse

Then there’s 2FA. Introduced earlier this year as an extra security layer, it’s turning out to be another pain point. Many users never receive the confirmation email. Others click the link and get an error. In the worst cases, once 2FA is completed, their Pi gets pushed back into the mobile app. Migration undone. Start over.

The team has said 2FA is being “rolled out in phases,” but there’s been no proper guide, no troubleshooting, and no timeline. Users are left guessing.

Wallets Show Zero Pi After Migration

Even for those who got through KYC and 2FA without issue, another problem is hitting hard: empty wallets. Some users see their tokens arrive and then disappear within minutes. Others never see the coins at all.

“My transferrable balance went to zero today, did not transfer to my wallet. This would be all of the Pi that I mined since my initial bulk of Pi was transferred to mainnet,” one user posted on Reddit . “aaaaaand it’s gone.”

It’s not isolated. Social platforms are filled with similar complaints, often with screenshots. And so far, there’s no clear explanation.

Core Team Stays Quiet as Tensions Rise

The Core Team has recommended generic fixes, clear cache, reinstall the app, update to version 1.41.0. But none of these address the core issues.

In China, where many users reported stuck migrations, the app recently started showing a compliance video during login. For some, it helped unfreeze balances. For others, no luck.

Adding to the tension, a video recently surfaced showing Pi co-founders Dr. Nicolas Kokkalis and Dr. Chengdiao Fan being approached at a restaurant by a frustrated user. The moment, now viral, captured the mood of many in the community.

Price Drops, Whale Wallets, and Fake Support

Meanwhile, the price of Pi has slipped by over 75% from its peak. Some users are pointing to large wallet addresses, one in particular ending in “ODM,” holding 276 million Pi, as possible insider wallets. Nothing is confirmed, but trust is wearing thin.

To make matters worse, scammers are capitalizing on the chaos. Fake support messages, phishing emails, and fake KYC reset forms are circulating widely, and confused users are falling for them.

June 28: Make or Break

The next migration wave is supposed to cover missed rewards, bonus distributions, and newly eligible users. But unless the core problems are fixed, none of it will matter.

People have waited years to use their Pi. Now that moment is here, and the system is breaking down.

If the Pi Core Team doesn’t act fast, it won’t just be a technical failure; it could be the moment people walk away for good.