Why Verizon Wireless users can receive $20 payments—provided they remember to file a claim
Main Points
- Verizon is providing compensation to customers impacted by a recent major service disruption.
- Eligible customers may receive a $20 credit on their account, but Verizon has not specified if there is a time limit to claim it.
Verizon wireless users who experienced the outage can apply for a $20 credit, which will be reflected on a future bill, provided they take action to request it.
On Thursday, Verizon Communications (VZ) announced that those affected by Wednesday’s network failure can access a $20 account credit by logging into their Verizon account. According to the company, this amount typically covers several days of wireless service. Customers will be notified via text message when their credit is ready, while business clients will receive direct communication about their compensation.
The company reported that the service interruption was resolved by 10:15 p.m. ET on Wednesday. However, Verizon has not revealed the cause of the outage, which resulted in over 2 million incident reports on DownDetector.
What This Means for Verizon Customers
If you are a Verizon customer who was affected by the outage, you can request a $20 credit by visiting your account page. Verizon has not clarified whether there is a deadline for submitting your claim.
Verizon has not yet responded to questions regarding the total number of customers impacted or how many are expected to claim the credit. As of its most recent quarterly update in October, Verizon reported having 146.1 million retail wireless lines in service.
In recent years, widespread outages have also affected other technology and cloud service providers, including Cloudflare (NET), Amazon’s AWS (AMZN), and a significant 2024 incident linked to an update from CrowdStrike (CRWD). Verizon competitor AT&T (T) also experienced a major outage in February 2024 and later announced it would automatically issue credits to those affected.
Verizon’s stock price dipped by 0.7% in early afternoon trading. Over the past year, shares have risen by 2%, which is behind the S&P 500’s 17% gain during the same period.
Disclaimer: The content of this article solely reflects the author's opinion and does not represent the platform in any capacity. This article is not intended to serve as a reference for making investment decisions.
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